{"id":1166,"date":"2021-05-18T09:54:50","date_gmt":"2021-05-18T13:54:50","guid":{"rendered":"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/"},"modified":"2024-08-20T16:40:59","modified_gmt":"2024-08-20T20:40:59","slug":"dealing-with-problems-or-poor-customer-service","status":"publish","type":"post","link":"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/","title":{"rendered":"Dealing with Problems or Poor Customer Service"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-3355 alignleft\" src=\"https:\/\/blogs.aupairinamerica.com\/mdf\/wp-content\/uploads\/sites\/2\/2015\/05\/Hello-my-name-is2-720x505.jpg\" alt=\"\" width=\"241\" height=\"169\" \/>Places like the MVA and Social Security office can be challenging for\u00a0Americans, so I can understand how difficult it could be for an au pair to run into problems there.<\/p>\n<p>If you encounter a problem in one of these situations or at other places like college enrollment,\u00a0\u00a0a store, bank, etc, here are some tips:<\/p>\n<ul>\n<li><strong>Remain calm and polite<\/strong>, even if the person you are dealing with doesn\u2019t. You don\u2019t want to be viewed as being unreasonable or out of control, because that will not help your situation.<\/li>\n<li><strong>Ask to speak with a supervisor<\/strong>, if you are being told something that goes against the procedure you have been told (by your counselor, host parent, Au Pair in America or a previous encounter with the office you are visiting.)<\/li>\n<li><strong>Ask for the name<\/strong> of the person you are dealing with. It is a reasonable question and can help if you need to reference this conversation later. It also adds some accountability for the person giving you the answer.<\/li>\n<\/ul>\n<p>If the supervisor is still unable to help you, please discuss the problem with your host parents and\/or your community counselor. Maybe there has been a change in the procedure. If there has not been a change and you just got unlucky with the person with which you were dealing, you may find success going back another day.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Places like the MVA and Social Security office can be challenging for\u00a0Americans, so I can understand how difficult it could be for an au pair to run into problems there. If you encounter a problem in one of these situations or at other places like college enrollment,\u00a0\u00a0a store, bank, etc, here are some tips: Remain  <a class=\"read-more\" href=\"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/\">Read More<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[499,500,501,502,503,504,505,506],"class_list":["post-1166","post","type-post","status-publish","format-standard","hentry","category-au-pairs","tag-bank","tag-complaints","tag-customer-service","tag-dmv","tag-drivers-license","tag-mva","tag-problems","tag-social-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Dealing with Problems or Poor Customer Service - Capital City Au Pairs<\/title>\n<meta name=\"description\" content=\"Uncover solutions to tackle customer service issues head-on. Empower yourself with our tips and enhance your support experience today!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dealing with Problems or Poor Customer Service - Capital City Au Pairs\" \/>\n<meta property=\"og:description\" content=\"Uncover solutions to tackle customer service issues head-on. Empower yourself with our tips and enhance your support experience today!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Capital City Au Pairs\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-18T13:54:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-20T20:40:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blogs.aupairinamerica.com\/mdf\/wp-content\/uploads\/sites\/2\/2015\/05\/Hello-my-name-is2-720x505.jpg\" \/>\n<meta name=\"author\" content=\"Christine Connally\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Christine Connally\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/\"},\"author\":{\"name\":\"Christine Connally\",\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/#\/schema\/person\/9fb9cc1886c2d66cd166e480ac0b1b3d\"},\"headline\":\"Dealing with Problems or Poor Customer Service\",\"datePublished\":\"2021-05-18T13:54:50+00:00\",\"dateModified\":\"2024-08-20T20:40:59+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/\"},\"wordCount\":236,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/#organization\"},\"image\":{\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blogs.aupairinamerica.com\/mdf\/wp-content\/uploads\/sites\/2\/2015\/05\/Hello-my-name-is2-720x505.jpg\",\"keywords\":[\"bank\",\"complaints\",\"customer service\",\"DMV\",\"driver's license\",\"MVA\",\"problems\",\"Social Security\"],\"articleSection\":[\"Au Pair Tips\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/\",\"url\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/\",\"name\":\"Dealing with Problems or Poor Customer Service - Capital City Au Pairs\",\"isPartOf\":{\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blogs.aupairinamerica.com\/mdf\/wp-content\/uploads\/sites\/2\/2015\/05\/Hello-my-name-is2-720x505.jpg\",\"datePublished\":\"2021-05-18T13:54:50+00:00\",\"dateModified\":\"2024-08-20T20:40:59+00:00\",\"description\":\"Uncover solutions to tackle customer service issues head-on. Empower yourself with our tips and enhance your support experience today!\",\"breadcrumb\":{\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/#primaryimage\",\"url\":\"https:\/\/blogs.aupairinamerica.com\/mdf\/wp-content\/uploads\/sites\/2\/2015\/05\/Hello-my-name-is2-720x505.jpg\",\"contentUrl\":\"https:\/\/blogs.aupairinamerica.com\/mdf\/wp-content\/uploads\/sites\/2\/2015\/05\/Hello-my-name-is2-720x505.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Dealing with Problems or Poor Customer Service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/#website\",\"url\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/\",\"name\":\"Capital City Au Pairs\",\"description\":\"Your Resource for Au Pair in America While Living in Washington, DC\",\"publisher\":{\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/#organization\",\"name\":\"Au Pair in America\",\"url\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/wp-content\/uploads\/sites\/82\/2019\/01\/APIA.jpg\",\"contentUrl\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/wp-content\/uploads\/sites\/82\/2019\/01\/APIA.jpg\",\"width\":165,\"height\":165,\"caption\":\"Au Pair in America\"},\"image\":{\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/#\/schema\/person\/9fb9cc1886c2d66cd166e480ac0b1b3d\",\"name\":\"Christine Connally\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/c0384e8d12ff1d5e0dac564347c3206310ff4eedaccc85b709a1bb5da20b7541?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/c0384e8d12ff1d5e0dac564347c3206310ff4eedaccc85b709a1bb5da20b7541?s=96&d=mm&r=g\",\"caption\":\"Christine Connally\"},\"url\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/author\/cicaupair\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Dealing with Problems or Poor Customer Service - Capital City Au Pairs","description":"Uncover solutions to tackle customer service issues head-on. Empower yourself with our tips and enhance your support experience today!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/","og_locale":"en_US","og_type":"article","og_title":"Dealing with Problems or Poor Customer Service - Capital City Au Pairs","og_description":"Uncover solutions to tackle customer service issues head-on. Empower yourself with our tips and enhance your support experience today!","og_url":"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/","og_site_name":"Capital City Au Pairs","article_published_time":"2021-05-18T13:54:50+00:00","article_modified_time":"2024-08-20T20:40:59+00:00","og_image":[{"url":"https:\/\/blogs.aupairinamerica.com\/mdf\/wp-content\/uploads\/sites\/2\/2015\/05\/Hello-my-name-is2-720x505.jpg"}],"author":"Christine Connally","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Christine Connally","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/#article","isPartOf":{"@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/"},"author":{"name":"Christine Connally","@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/#\/schema\/person\/9fb9cc1886c2d66cd166e480ac0b1b3d"},"headline":"Dealing with Problems or Poor Customer Service","datePublished":"2021-05-18T13:54:50+00:00","dateModified":"2024-08-20T20:40:59+00:00","mainEntityOfPage":{"@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/"},"wordCount":236,"commentCount":0,"publisher":{"@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/#organization"},"image":{"@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/blogs.aupairinamerica.com\/mdf\/wp-content\/uploads\/sites\/2\/2015\/05\/Hello-my-name-is2-720x505.jpg","keywords":["bank","complaints","customer service","DMV","driver's license","MVA","problems","Social Security"],"articleSection":["Au Pair Tips"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/","url":"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/","name":"Dealing with Problems or Poor Customer Service - Capital City Au Pairs","isPartOf":{"@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/#primaryimage"},"image":{"@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/#primaryimage"},"thumbnailUrl":"https:\/\/blogs.aupairinamerica.com\/mdf\/wp-content\/uploads\/sites\/2\/2015\/05\/Hello-my-name-is2-720x505.jpg","datePublished":"2021-05-18T13:54:50+00:00","dateModified":"2024-08-20T20:40:59+00:00","description":"Uncover solutions to tackle customer service issues head-on. Empower yourself with our tips and enhance your support experience today!","breadcrumb":{"@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/#primaryimage","url":"https:\/\/blogs.aupairinamerica.com\/mdf\/wp-content\/uploads\/sites\/2\/2015\/05\/Hello-my-name-is2-720x505.jpg","contentUrl":"https:\/\/blogs.aupairinamerica.com\/mdf\/wp-content\/uploads\/sites\/2\/2015\/05\/Hello-my-name-is2-720x505.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/dealing-with-problems-or-poor-customer-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blogs.aupairinamerica.com\/dcc\/"},{"@type":"ListItem","position":2,"name":"Dealing with Problems or Poor Customer Service"}]},{"@type":"WebSite","@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/#website","url":"https:\/\/blogs.aupairinamerica.com\/dcc\/","name":"Capital City Au Pairs","description":"Your Resource for Au Pair in America While Living in Washington, DC","publisher":{"@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blogs.aupairinamerica.com\/dcc\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/#organization","name":"Au Pair in America","url":"https:\/\/blogs.aupairinamerica.com\/dcc\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/#\/schema\/logo\/image\/","url":"https:\/\/blogs.aupairinamerica.com\/dcc\/wp-content\/uploads\/sites\/82\/2019\/01\/APIA.jpg","contentUrl":"https:\/\/blogs.aupairinamerica.com\/dcc\/wp-content\/uploads\/sites\/82\/2019\/01\/APIA.jpg","width":165,"height":165,"caption":"Au Pair in America"},"image":{"@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/#\/schema\/person\/9fb9cc1886c2d66cd166e480ac0b1b3d","name":"Christine Connally","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blogs.aupairinamerica.com\/dcc\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/c0384e8d12ff1d5e0dac564347c3206310ff4eedaccc85b709a1bb5da20b7541?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/c0384e8d12ff1d5e0dac564347c3206310ff4eedaccc85b709a1bb5da20b7541?s=96&d=mm&r=g","caption":"Christine Connally"},"url":"https:\/\/blogs.aupairinamerica.com\/dcc\/author\/cicaupair\/"}]}},"_links":{"self":[{"href":"https:\/\/blogs.aupairinamerica.com\/dcc\/wp-json\/wp\/v2\/posts\/1166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.aupairinamerica.com\/dcc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.aupairinamerica.com\/dcc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.aupairinamerica.com\/dcc\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.aupairinamerica.com\/dcc\/wp-json\/wp\/v2\/comments?post=1166"}],"version-history":[{"count":0,"href":"https:\/\/blogs.aupairinamerica.com\/dcc\/wp-json\/wp\/v2\/posts\/1166\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.aupairinamerica.com\/dcc\/wp-json\/wp\/v2\/media?parent=1166"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.aupairinamerica.com\/dcc\/wp-json\/wp\/v2\/categories?post=1166"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.aupairinamerica.com\/dcc\/wp-json\/wp\/v2\/tags?post=1166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}