{"id":1290,"date":"2022-06-09T09:11:57","date_gmt":"2022-06-09T13:11:57","guid":{"rendered":"https:\/\/blogs.aupairinamerica.com\/dcc\/handling-problems-or-poor-customer-service\/"},"modified":"2024-08-28T12:22:04","modified_gmt":"2024-08-28T16:22:04","slug":"handling-problems-or-poor-customer-service","status":"publish","type":"post","link":"https:\/\/blogs.aupairinamerica.com\/dcc\/handling-problems-or-poor-customer-service\/","title":{"rendered":"Handling Problems or Poor Customer Service"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright \" src=\"https:\/\/blogs.aupairinamerica.com\/mdf\/wp-content\/uploads\/sites\/2\/2015\/05\/Hello-my-name-is2-720x505-624x438.jpg\" width=\"286\" height=\"201\" \/>Places like the DMV and Social Security office can be challenging for\u00a0Americans, so I can understand how difficult it could be for an au pair to run into problems there.<\/p>\n<p>If you encounter a problem in one of these locations or at other places like college enrollment, store, bank, etc., here are some tips:<\/p>\n<ul>\n<li><strong>Remain calm and polite<\/strong>, even if the person you are dealing with doesn\u2019t. You don\u2019t want to be viewed as being unreasonable or out of control, because that will not help your situation.<\/li>\n<li><strong>Ask to speak with a supervisor<\/strong>, if you are being told something that goes against the procedure you have been told (by your counselor, host parent, Au Pair in America or a previous encounter with the office you are visiting).<\/li>\n<li><strong>Ask for the name<\/strong> of the person with whom you are speaking. It is a reasonable question and can help if you need to reference this conversation later. It also adds some accountability for the person who gave you the answer.<\/li>\n<\/ul>\n<p>If the supervisor is still unable to help you, please discuss the problem with your host parents and\/or your community counselor. Maybe there has been a change in the procedure. If there has not been a change and you just got unlucky with the person with which you were dealing, you may find success going back another day.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Places like the DMV and Social Security office can be challenging for\u00a0Americans, so I can understand how difficult it could be for an au pair to run into problems there. If you encounter a problem in one of these locations or at other places like college enrollment, store, bank, etc., here are some tips: Remain  <a class=\"read-more\" href=\"https:\/\/blogs.aupairinamerica.com\/dcc\/handling-problems-or-poor-customer-service\/\">Read More<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[499,500,501,502,503,505,506],"class_list":["post-1290","post","type-post","status-publish","format-standard","hentry","category-au-pairs","tag-bank","tag-complaints","tag-customer-service","tag-dmv","tag-drivers-license","tag-problems","tag-social-security"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Handling Problems or Poor Customer Service - Capital City Au Pairs<\/title>\n<meta name=\"description\" content=\"Read about tips to help you in a situation if you encounter a problem with customer service whether it is at a bank, college, or government office!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.aupairinamerica.com\/dcc\/handling-problems-or-poor-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Handling Problems or Poor Customer Service - Capital City Au Pairs\" \/>\n<meta property=\"og:description\" content=\"Read about tips to help you in a situation if you encounter a problem with customer service whether it is at a bank, college, or government office!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blogs.aupairinamerica.com\/dcc\/handling-problems-or-poor-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Capital City Au Pairs\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-09T13:11:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-08-28T16:22:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blogs.aupairinamerica.com\/mdf\/wp-content\/uploads\/sites\/2\/2015\/05\/Hello-my-name-is2-720x505-624x438.jpg\" \/>\n<meta name=\"author\" content=\"Christine Connally\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Christine Connally\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/handling-problems-or-poor-customer-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/handling-problems-or-poor-customer-service\/\"},\"author\":{\"name\":\"Christine Connally\",\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/#\/schema\/person\/9fb9cc1886c2d66cd166e480ac0b1b3d\"},\"headline\":\"Handling Problems or Poor Customer Service\",\"datePublished\":\"2022-06-09T13:11:57+00:00\",\"dateModified\":\"2024-08-28T16:22:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/handling-problems-or-poor-customer-service\/\"},\"wordCount\":236,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/#organization\"},\"image\":{\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/handling-problems-or-poor-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blogs.aupairinamerica.com\/mdf\/wp-content\/uploads\/sites\/2\/2015\/05\/Hello-my-name-is2-720x505-624x438.jpg\",\"keywords\":[\"bank\",\"complaints\",\"customer service\",\"DMV\",\"driver's license\",\"problems\",\"Social Security\"],\"articleSection\":[\"Au Pair Tips\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/blogs.aupairinamerica.com\/dcc\/handling-problems-or-poor-customer-service\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/handling-problems-or-poor-customer-service\/\",\"url\":\"https:\/\/blogs.aupairinamerica.com\/dcc\/handling-problems-or-poor-customer-service\/\",\"name\":\"Handling Problems or Poor Customer Service - 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