{"id":22,"date":"2017-06-18T03:11:24","date_gmt":"2017-06-18T03:11:24","guid":{"rendered":"https:\/\/blogs.aupairinamerica.com\/sfe\/?page_id=22"},"modified":"2020-01-08T22:49:08","modified_gmt":"2020-01-08T22:49:08","slug":"health-insurance-faq-for-au-pairs","status":"publish","type":"page","link":"https:\/\/blogs.aupairinamerica.com\/sfe\/health-insurance-faq-for-au-pairs\/","title":{"rendered":"Health Insurance FAQ for Au Pairs"},"content":{"rendered":"
\n
\n
\n

\"\"<\/p>\n

CULTURAL INSURANCE SERVICES INTERNATIONAL<\/p>\n

Insurance Provider of Au Pair in America<\/p>\n<\/div>\n<\/div>\n

\n
\n

Au Pair in America au pairs are insured under Cultural Insurance Services International, a provider of Accident and Sickness coverage to International travelers since 1992. CISI is underwritten by ACE American Insurance Company, A++ (superior) rating by A.M. Best.<\/p>\n

Coverage provided to au pairs meets or exceeds Department of State regulations governing the au pair program. Au Pair in America au pairs are also covered under liability insurance.<\/p>\n

CISI prides itself on being professionals that know how to work with the medical and insurance industry to give excellent customer service and quick turn-around times for claims. Please see the below FAQs for further information or visit our insurance page at www.aupairinamerica.com\/resources\/aupairs.asp<\/p>\n<\/div>\n<\/div>\n

\n
\n

Au Pair Insurance FAQ<\/strong><\/span><\/p>\n

How do I find\u00a0a Medical Provider?<\/strong><\/p>\n

Medical Provider refers to a doctor, urgent care, or other medical facility. You can search for physicians, Urgent Care Facilities, Clinics, Specialists and Hospitals at https:\/\/providerlocator.firsthealth.com\/home\/index.<\/p>\n

Remember to say that you have First Health insurance<\/strong><\/span> if you call before being treated.<\/p>\n

I lost my Insurance Card! How do I get a new one?<\/strong><\/p>\n

Log into your myCISI portal and download all of your insurance materials. The best part is, you can save it to your mobile device!<\/p>\n

I\u2019m nervous about the $500 Emergency Room deductible. What if I get sick?<\/strong>
\nFamiliarize yourself with Urgent Care options in your area on the First Health search page. Urgent Cares are common medical facilities that have extended hours, accept walk-in patients and treat much of what an Emergency Room would, without the extra deductible.<\/p>\n

If your condition is more severe and requires an ambulance, referral from a medical professional to the Emergency Room or inpatient hospitalization, you will not be responsible for the $500 deductible.<\/p>\n

Any injury is always considered an emergency. If you are injured and feel that you need emergent care at an Emergency Room, you will not be charged the $500 deductible.<\/p>\n<\/div>\n

\n

I received a bill from a medical provider. What do I do?<\/strong><\/p>\n

1. Does the bill include your insurance information? If not, you may just have to provide it to them!<\/p>\n

2. On the back of the bill or by logging into their website, there is room for you to ll in your insurance information and send it back to them.<\/p>\n

3. Once the medical provider has this information, they can send CISI a bill.<\/p>\n

4. The bill may be for your deductible or copay. Review the charges and see if CISI made a payment on your behalf. The balance may be your responsibility.<\/p>\n

Can I send the bill to CISI?<\/strong><\/p>\n

Yes, but you should also give your insurance information to your medical provider. Email a copy to us at claimhelp@mycisi.com and complete the insurance information and send back to the medical provider!<\/p>\n

Flip for additional information.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

\n
\n
\n

I had to pay for my medication! Can I be reimbursed?<\/strong><\/p>\n

As long as the medication is for an illness or injury that
\nis covered under your policy, you can be reimbursed. Complete a claim form and state clearly why you needed the medication. Submit the completed claim form with the prescription receipt to CISI.<\/p>\n

What is a prescription receipt?<\/strong><\/p>\n

This is usually stapled to the outside of your pharmacy bag when you pick up your medication. If it has the following information, it\u2019s a prescription receipt!<\/p>\n