2017 Insurance Coverage Explained (1)
Lost your insurance card information?
Contact the insurance team at (800) 303-8120, prompt 5 or 203-399-5130 or email claimhelp@culturalinsurance.com. Include your full name, ID number, and your Host Family’s address.
You can also go to your portal using the following link,https://www.mycisi.com/CISIPortalWeb/pub/login.aspx?PT=GEN, input your information and access your insurance card.
All au pairs are covered under a medical insurance policy arranged by Au Pair in America. The cost of this policy is covered by the program fees that the host family pays. Details of the medical insurance, including the policy number, dollar limits of coverage, and exclusions are available in the Insurance Brochures, which you can download below.
Download the Insurance Brochure
Click here if you arrived in 2017
Click here if you arrived in 2016
Liability and Property Insurance
Download the 2017 Liability and Property Insurance information
(To read these documents, you will need to download Adobe Acrobat Reader if you do not already have it.)
Need to file a claim?
Click here here to get the form. Submit form and attachments to:
Cultural Insurance Services International
1 High Ridge Park
Stamford, CT 06905
For claim submission questions, call (800) 303-8120, prompt 5 or 203-399-5130 or email claimhelp@culturalinsurance.com
List of Preferred Physicians, Hospitals and Medical Centers
To access a listing of preferred physicians, hospitals and medical centers in the U.S., please visit http://www.culturalinsurance.com/usprovidersearch/. If there is no participating provider in your area, then you may use any physician or hospital.
Insurance and Claim Filing Process Outline
This is a brief outline of the insurance and claim filing process. Please consult the brochure provided for detailed policy information or contact our insurance team at (800) 303-8120, prompt 5 or 203-399-5130 or email claimhelp@culturalinsurance.com.
The insurance policy has a deductible (see the Benefits below for details). You need to submit the itemized bills for all insurance expenses to the insurance company, so your expenses can be credited to your deductible. Once this deductible is paid, if the doctor will accept payment from the insurance, the bills can be paid directly to the doctor.