- I am returning home and am required to have a negative COVID test result to board my flight, what happens if the test is not received in time? Prior to leaving for the airport, if you are still waiting for your results, contact the lab directly to see what can be done about receiving the results more quickly. In some cases, the customer service rep can move things along and get the results pushed through. If you are stil unable to get the results back in time, please call the APIA Stamford office or contact the emergency line (800-928-7247) after office hours/weekend so that your flight can be rescheduled as needed.
- Can I get tested at the airport ? Yes, some US airports offer COVID testing on site. These links list the US airports that are currently offering testing on site: Travel/Leisure and Afar. After locating the airport, go to the airport’s main website for additional information. Please be reminded that COVID testing requires accurate planning in advance so that the results are returned in an appropriate time frame. Often the testing at the airport can return results same day at a higher cost than most local testing found in your communities.
- My home country requires a COVID test and/or quarantine on arrival, is the cost of the test/quarantine covered? Please note that Cultural Insurance Services International/Aetna only covers the cost of testing when prescribed by a medical professional and does not cover tests as part of travel or quarantine requirements.
- I have additional baggage or overweight bags, can APIA pay for that cost? APIA is not responsible for baggage costs or excess weight for bags. This should be part of your planning process when getting ready for their return home.
- When will I receive my flight? To avoid airline cancellations and the need to rebook a flight, APIA is currently booking flights about 3-4 weeks prior to the departure date.
- Travel Insurance refund? If an au pair purchased stand-alone travel insurance and no longer needs the travel month insurance, there is a possibility for a refund of the travel month insurance payment with advanced notice please email apiainsurance@aifs.com for consideration. **Please note a refund in travel month insurance means the au pair would lose the upgrade baggage coverage.