Tag Archives: problems

Handling Problems or Poor Customer Service

Places like the MVA and Social Security office can be challenging for Americans, so I can understand how difficult it could be for an au pair to run into problems there.

If you encounter a problem in one of these locations or at other places like college enrollment,  a store, bank, etc., here are some tips:

  • Remain calm and polite, even if the person you are dealing with doesn’t. You don’t want to be viewed as being unreasonable or out of control, because that will not help your situation.
  • Ask to speak with a supervisor, if you are being told something that goes against the procedure you have been told (by your counselor, host parent, Au Pair in America or a previous encounter with the office you are visiting).
  • Ask for the name of the person with whom you are speaking. It is a reasonable question and can help if you need to reference this conversation later. It also adds some accountability for the person who gave you the answer.

If the supervisor is still unable to help you, please discuss the problem with your host parents and/or your community counselor. Maybe there has been a change in the procedure. If there has not been a change and you just got unlucky with the person with which you were dealing, you may find success going back another day.

Dealing with Problems or Poor Service

I received a suggestion from a host mom whose au pair had encountered numerous problems at the MVA.  The mom suggested that I share some tips with au pairs on how to deal with problems like these.

Places like the MVA and Social Security office can be challenging for Americans, so I can understand how difficult it could be for an au pair to run into problems there.

If you encounter a problem in one of these situations or at other places like college enrollment,  a store, bank, etc, here are some tips:

  • Remain calm and polite, even if the person you are dealing with doesn’t. You don’t want to be viewed as being unreasonable or out of control, because that will not help your situation.
  • Ask to speak with a supervisor, if you are being told something that goes against the procedure you have been told (by your counselor, host parent, Au Pair in America or a previous encounter with the office you are visiting.)
  • Ask for the name of the person you are dealing with. It is a reasonable question and can help if you need to reference this conversation later. It also adds some accountability for the person giving you the answer.

If the supervisor is still unable to help you, please discuss the problem with your host parents and/or your community counselor. Maybe there has been a change in the procedure. If there has not been a change and you just got unlucky with the person with which you were dealing, you may find success going back another day.

Dealing with Problems or Poor Service

name tagI recently received a suggestion from a host mom whose au pair had encountered numerous problems at the MVA.  The mom suggested that I share some tips with au pairs on how to deal with problems like these.

Places like the MVA and Social Security office can be challenging for Americans, so I can understand how difficult it could be for an au pair to run into problems there.

If you encounter a problem in one of these situations or at other places like college enrollment,  a store, bank, etc, here are some tips:

  • Remain calm and polite, even if the person you are dealing with doesn’t. You don’t want to be viewed as being unreasonable or out of control, because that will not help your situation.
  • Ask to speak with a supervisor, if you are being told something that goes against the procedure you have been told (by your counselor, host parent, Au Pair in America, or a previous encounter with the office you are visiting.)
  • Ask for the name of the person you are dealing with. It is a reasonable question and can help if you need to reference this conversation later. It also adds some accountability for the person giving you the answer.

If the supervisor is still unable to help you, please discuss the problem with your host parents and/or your community counselor. Maybe there has been a change in the procedure. If there has not been a change and you just got unlucky with the person with which you were dealing, you may find success going back another day.

Teaching Responsibility – Chores

great-job

When I had the cluster holiday party at my house in December, a few au pairs commented on the chore and behavior charts I have posted in my family room. With four kids, I find it can be difficult to keep track of who has done what and who had gained or lost various priveleges. So, over the years, I have used various charts to keep everything on track.  I have also created charts for host families and au pairs dealing with behavior the children may be having.

I uploaded a few of these charts in case some of you may find them helpful.

Having chores teaches children that they are an important part of the family and their efforts count. This teaches responsibilty and promotes positive self-esteem.
Blank Chore Chart
Chore Chart with Basic Chores