Tag Archives: communication

Surviving & Thriving in the Holiday Season

The fall/winter holiday season is most often a time of joy and excitement. However, it can also be a time of stress and disappointment for both host families and au pairs.

Here are some ideas and insights that will hopefully help you avoid stress and disappointment and share more of the joy and excitement!

Holiday Work Schedules

Miscommunication over the schedule is the #1 issue for host families and au pairs over the holidays. As a reminder to assist with scheduling, program guidelines state an au pair can work up to 45 hours per week and no more than 10 hours per day. Hours cannot be carried from week to week. Please take the time to discuss your schedules and expectations.

The au pair program regulations do not have requirements for au pairs to be given holidays off. However, in the spirit of the program and since most parents will be at home spending time with their children, the majority of host families give au pairs some or all of the winter holidays off Thanksgiving Day, Christmas Day, New Year’s Eve, and New Year’s Day. Please discuss this so that everyone is clear about the schedule when making holiday plans.

Religion

For au pairs with religious beliefs different from your own, you may choose to encourage them to share the associated traditions with your family. If you are not comfortable with this aspect of cultural exchange, your au pair may need your help as well as appropriate time off to participate in their own holiday traditions. Enabling them to do this is very important. Their holiday or time to celebrate the holiday may not be the same as yours; try to take this into consideration if you can when you make their work schedule. You may find that there is no conflict in giving their time off if their traditions are different, and it can relieve a great deal of anxiety to take their preferences into consideration. If you do need your au pair to work during the holiday, please tell them way in advance so that it is not a surprise. Help them to see this as a positive aspect of the cultural exchange if she will be actively sharing in the holiday celebration.

Changes to Routine

The dynamics of established relationships and routines change during the holiday. The high emotions and energy of the children (compared to their more reasonable behavior during the rest of the year) may seem like craziness to the au pair. Assure them that this new set of behaviors is temporary and the household will be back to normal soon. In the meantime, suggest specific things she can do to help. Encourage them to roll with the punches and enjoy the craziness. Also, the number of gifts, food, decorations, etc., can be unfamiliar and overwhelming. Try to include the au pair in some quiet, meaningful time together when the true spirit of the holidays is shared.

These are important days ahead. This is perhaps the greatest opportunity of the year to respect and learn about cultural differences, which is, indeed, one of the basic elements of the Au Pair in America program. There will be fun-filled memories. This should be a time of love and understanding. Please do your part to make that happen.

Wishing you every happiness of the season!

Photo: Sean Hobson

Back to School Planning

Back to school time is here. This can mean changes to the au pair schedule and possibly to the duties.  It is very important to communicate these changes to avoid problems.

Here is a list of topics to consider discussing:

  • Au pair’s work schedule
  • The children’s school and activity schedules
  • Where the children get dropped off and picked up and who will be doing this
  • What to do if a child is staying home sick, late to school, does not get off the bus (if they are supposed to)
  • Driving laws regarding stopping for school buses
  • How to tell if school has been canceled or delayed for bad weather
  • Add the au pair to your list of people allowed to pick up the kids from school and explain the process
  • What to pack for lunch
  • The routine after school (do they have free time before starting homework, what to give for a snack, any chores, where do they put their backpacks & lunchboxes)
  • How to communicate about what’s going on at school. Your Kids in Care logbook from Au Pair in America can be a great two-way communication tool for keeping track of schedules, afterschool activities and day to day info that needs to be transferred between host parents and au pair.
  • If your au pair will be the one going through the children’s backpack and helping with homework, consider designating an area for putting things that need to be read and/or signed by parents.

Here are some Printable Fill-in-the-Blank School Notes for parents. You can print these out and have them ready for times when the kids are absent, late, have an early dismissal or you need to give permission for something.

Check out Au Pair in America’s Pinterest School Tips and Ideas pinboard for things like organization ideas, back to school traditions, printable lunch box notes, and fun lunch recipes.

Reminder: It is illegal in the State of Maryland for a child under the age of 8 to be left alone in the home or car. Please make sure that your drop off routine does not include leaving children under 8 at home or in the car while dropping off another child. Even if a host parent gives permission to do this, it is not allowed, because it is against the law.

Host Family Hints for Success: Better Communication

Au pairs often reach out to me to discuss concerns they have. The first question I always ask is whether they have brought it up to their host parents yet. The answer is normally no. I suggest to them to bring it up at their next routine check-in meeting with their host parents, because host parents can’t help with problems they don’t know about. A surprising number of au pairs tell me that they have no such check-in meetings with their host parents and many say they never even had them in the beginning of the match. 

A lot of communication takes place via text. It is difficult to understand the intended tone of text messages and this can lead to miscommunications. This is especially true when you add in the fact that English is not the first language of most au pairs. There are subtle nuances in language that have positive and negative connotations and it takes many years to learn those things. When speaking face to face, we can see someone’s facial expressions and body language and that helps us understand what they are trying to communicate.

I realize many host parents have demanding jobs and are stretched thin, but these check-in conversations are important for a successful match. The biggest thing is putting that time on the calendar and sticking with it.

With au pairs living in their host family’s home and in many instances having two host parents, they often feel outnumbered and powerless. Many au pairs have a very hard time bringing up concerns to their host parents. And when host parents don’t ask how an au pair is feeling or how things are going, they often think the host parents don’t want to know. 

Why is it important to create this open communication environment?

  • Good communication strengthens your relationship with your au pair. 
  • It tells your au pair that her feelings, wants, and needs matter to you.
  • It’s easier to address problems when they are small.
  • It creates a less stressful/awkward environment in the home.
  • It reduces the chances of a rematch.

Bonus Tip: If you cannot say yes to an au pair’s request or need to ask them to deviate from their normal schedule or duties, it’s always a good idea to give a brief explanation. Without any context these kind of situations can lead to assumptions and hard feelings, when there may have been a simple, reasonable explanation. 

Image: John Benson (Flickr)

Host Family Hints to Help Your Au Pair Match Flourish

Host parents have many responsibilities and are often very busy. Maintaining a good relationship with your au pair is essential and can prevent many potential issues. Below are a few simple things you can do to help your au pair match flourish.

Communication – Make time every couple of weeks for a check-in conversation. This provides your au pair a time to bring up questions or concerns which she may be hesitant to bring up when she sees how busy you are daily. It’s also a good time for discussing any concerns you have as well as planning for upcoming events or schedule changes.

I cannot emphasize enough how important these check-in conversations are, even after an au pair has been with a host family for months and into the extension year. Having these regular conversations says to your au pair that you care about how she is feeling and how things are going. It is an investment in keeping a match healthy and successful.

Treat Your Au Pair Like a Family Member – Au pairs who feel appreciated and included as a member of their host family tend to see their host children as family members and feel very invested in their happiness and success.

Stay on Top of Payments –  Au pairs can feel very uncomfortable if they need to ask for their weekly stipend payment. This can also make them feel their work is not appreciated or you are unconcerned about their needs. Add a recurring weekly event on your calendar, use payment apps or automatic bank transfers to schedule your au pair’s stipend payment, and give yourself one less thing to remember.

The same is true for their transportation costs to cluster meetings and classes. Au pairs let their host family know about the expenses but some host parents don’t always follow through and reimburse them. Here’s a blog post with information and tips on how to handle transportation costs.

Photo: Shared by an APIA Host Family

Host Family Hints to Help Your Au Pair Match Flourish

Host parents have many responsibilities and are often very busy. Hosting an au pair can provide help with a large part of the childcare related responsibilities. Below are a few simple things you can do to help your au pair match flourish.

Treat Your Au Pair Like a Family Member – Au pairs who feel appreciated and included as a member of their host family tend to see their host children as family members and feel very invested in their happiness and success.

Stay on Top of Payments –  Au pairs can feel very uncomfortable if they need to ask for their weekly stipend payment. This can also make them feel like their work is not appreciated or you are unconcerned about their needs. Add a recurring weekly event on your calendar, use payment apps or automatic bank transfer to schedule your au pair’s stipend payment and give yourself one less thing to remember.

The same is true for their transportation costs to cluster meetings and classes. Au pairs let their host family know about the costs but some host parents don’t always follow through and reimburse them. Here’s a blog post with information and tips on how to handle transportation costs.

Communication – Make time every couple of weeks for a check-in conversation. This provides your au pair a time to bring up questions or concerns which she may be hesitant to bring up when she see’s how busy you are day to day. It’s also a good time for discussing any concerns you have as well as planning for upcoming events or schedule changes. 

Photo: Shared by an APIA Host Family

Top 5 Tips for Overcoming Homesickness

Almost everyone experiences culture shock when they come to a completely new environment. Everything is different: the language, the food, and the people.

When everything feels so unfamiliar, it is natural to long for the security of home. However, you don’t want to let that feeling of longing for home, make you too sad or prevent you from finding happiness in your new home.

Here are my Top 5 Tips for Dealing with Homesickness

1. Make Friends – Don’t wait for other au pairs to reach out to you, reach out to them. There are other lots of new au pairs who are feeling the same way you are right now. Set a goal to reach out to a few of them each day. Some will respond and some will not. Don’t let that discourage you. No one will ever be mad at you for sending them a message to say hello or ask if they want to do something together. Make friends from various countries and you will also get a chance to practice your English skills together.

2. Stay in touch with your home country, but not too much. Skyping or talking on the phone every day with your family and/or friends back home often makes homesickness worse. Try texting instead and reduce the Skype and phone calls to once a week, until you feel stronger. It’s much harder seeing the faces and hearing the voices of those you miss.

3. Get out of the house (or your room specifically) – Go to cluster meetings, have coffee or go to movies with other au pairs, join a gym, go to the library, go for a walk, visit the mall, get a manicure, visit a museum. If someone invites you out, say “yes.” Also, don’t be afraid to do the inviting. If your host family invites you to do things with them, say “yes.” This will help you get to know each other and contribute to your overall happiness.

4. Realize that it definitely gets better – All au pairs experience homesickness and nearly all of them stay and have a successful year (some stay for two years). So, it must get better, right? Once you get past the initial homesickness, most au pairs report how quickly the year goes by.

5. Make Plans – Create your own Au Pair Bucket List (places you want to go, new foods to try, new things to experience during your year in the U.S.) and start doing them now. Post on our cluster group to find others who may want to join you on your adventures.

Photo by: Hernán Piñera (Flickr)

Communicate with Your Host Parents

  • Share your ideas, discuss cultural differences and ask questions if you don’t understand.
  • If you have a problem, clearly and calmly present it to your host parents.  Suggest a solution, listen and try to reach a compromise.
  • Let your host family know if language is a problem.  If you don’t understand a word, ask questions.   That one word could make a big difference in what they are trying to tell you.