Tag Archives: DMV

Scam Alert: Fake Texts

You may receive texts, emails and phone calls from scammers posing as government agencies putting pressure on you to take action by sending them money. It is NOT NORMAL for government agencies to contact you by text for the purpose of collecting money you owe. Never click a link and take action on one of these messages without first showing the message to your host parents. 99.9% of the time when you get something like this it is a scam.

Below are two screenshots of some texts I received recently. I have highlighted some of the red flags that help you realize it’s a scam. If you do have a pending traffic ticket or charge from a video toll you may be nervous receiving this, but it is just a coincidence.

If you click a scam link, in addition to losing your money, you may be compromising the security of your banking information, and personal data on your device. 

Red Flags in these Text Messages

  1. Maryland has a Motor Vehicle Administration (MVA) not a Deptartment of Motor Vehicles (DMV).
  2. Sense of urgency: Telling you that you must act immediately.
  3. Scare tactics: Listing serious consequences to make you afraid.
  4. Fake Link: Most government websites will end in .gov. The actual Maryland MVA website is https://mva.maryland.gov/. You can always look at trusted sources (like our driver’s license resource page) to see if the website matches the official website.
  5. A foreign phone number: A U.S. government agency will not be sending text messages from a phone number that is outside of the U.S. One of these messages has a U.S. phone number, so this is a good example of how the same scam can have different variations, so it’s good to know different red flags to look out for.
  6. Final notice: If you had an actual ticket, you would receive the citation in the mail and if you didn’t pay that, you would receive multiple late notices by mail. You would not be hearing about this for the first time in a text message that is labeled as final notice.
  7. This is a fake code they added to make this look more official. Even if it was the actual code, anyone can reference that, so don’t be fooled. In this case, I looked up this code and it has to do with the care of and riding of a horse!

If you are ever in doubt, ask your host family or community counselor.

 

Handling Problems or Poor Customer Service

Places like the MVA and Social Security office can be challenging for Americans, so I can understand how difficult it could be for an au pair to run into problems there.

If you encounter a problem in one of these locations or at other places like college enrollment, store, bank, etc., here are some tips:

  • Remain calm and polite, even if the person you are dealing with doesn’t. You don’t want to be viewed as being unreasonable or out of control, because that will not help your situation.
  • Ask to speak with a supervisor, if you are being told something that goes against the procedure you have been told (by your counselor, host parent, Au Pair in America or a previous encounter with the office you are visiting).
  • Ask for the name of the person with whom you are speaking. It is a reasonable question and can help if you need to reference this conversation later. It also adds some accountability for the person who gave you the answer.

If the supervisor is still unable to help you, please discuss the problem with your host parents and/or your community counselor. Maybe there has been a change in the procedure. If there has not been a change and you just got unlucky with the person with which you were dealing, you may find success going back another day.

Handling Problems or Poor Customer Service

Places like the MVA and Social Security office can be challenging for Americans, so I can understand how difficult it could be for an au pair to run into problems there.

If you encounter a problem in one of these locations or at other places like college enrollment,  a store, bank, etc., here are some tips:

  • Remain calm and polite, even if the person you are dealing with doesn’t. You don’t want to be viewed as being unreasonable or out of control, because that will not help your situation.
  • Ask to speak with a supervisor, if you are being told something that goes against the procedure you have been told (by your counselor, host parent, Au Pair in America or a previous encounter with the office you are visiting).
  • Ask for the name of the person with whom you are speaking. It is a reasonable question and can help if you need to reference this conversation later. It also adds some accountability for the person who gave you the answer.

If the supervisor is still unable to help you, please discuss the problem with your host parents and/or your community counselor. Maybe there has been a change in the procedure. If there has not been a change and you just got unlucky with the person with which you were dealing, you may find success going back another day.